Terms and Conditions

Welcome to Billiard Pro Zone, a leading retailer of billiard accessories, and related products. Please read these Terms and Conditions carefully before using our website. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

    • 1) General:
      • 1.1) These terms and conditions govern your use of our website and the purchase of products from our website.
      • 1.2) By using our website, you confirm that you are at least 18 years old or, if you are under 18, that you have the consent of a parent or guardian to use our website.
      • 1.3) Additional non-returnable items: Gift cards, Final sale items
    • 2) Use of Website:
      • 2.1) You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the website by any third party.
      • 2.2) You must not use our website to transmit or distribute any harmful, threatening, defamatory, obscene, or otherwise objectionable material.
    • 3) Product Descriptions:
      • 3.1) We strive to ensure that all product descriptions, prices, and images are accurate. However, we do not warrant that the descriptions, prices, or other content on the website are accurate, complete, reliable, current, or error-free.
      • 3.2) In the event that a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price.
    • 4) Orders and Payment:
      • 4.1) All orders are subject to acceptance and availability.
      • 4.2) We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.
      • 4.3) Payment must be made at the time of placing the order. We accept credit cards.
    • 5) Shipping and Delivery:
      • 5.1) We will make every effort to deliver your order within the estimated delivery time. However, we are not responsible for any delays in delivery caused by events outside our control.
      • 5.2) Shipping costs are calculated at checkout based on the delivery address and the weight and dimensions of the products ordered.
      • 5.3) Risk of loss and title for all products pass to you upon delivery.
      • 5.4) Free shipping applies to domestic orders only. (Canadian Address)
      • 5.5) Certain items, such as oversized or heavy products, may be excluded.
      • 5.6) To ensure the security of our transactions and protect against fraudulent activity, the shipping address provided during the checkout process must match the billing address associated with the payment method. Any orders with mismatched addresses may be flagged as potentially fraudulent.
        In cases where an address mismatch is detected:
        5.6a) Verification Process: We may contact you to verify the accuracy of the provided addresses.
        5.6b) Order Delays: The order may be delayed until verification is successfully completed.
        5.6c) Order Cancellation: If we are unable to verify the information or if the mismatch raises significant concerns, the order may be canceled at our discretion.
      • 5.7) If we consider a risk that your order may be stolen or lost, we reserve the right to add a signature requirement to your shipment. If no one is present at the delivery address during the delivery attempts, your order may be returned to the nearest depot for pickup. Please note that the carrier may require a government-issued ID to verify your identity when picking up the order.
      • 5.8) Unclaimed orders at the carrier's depot will be returned to us. In such cases, your order will be refunded, excluding the shipping cost you paid when placing the order, as well as any additional shipping costs incurred for the return shipment from the carrier to us.
    • 6) Intellectual Property:
      • 6.1) All content on our website, including text, graphics, logos, images, and software, is the property of Billiard Pro Zone or its content suppliers and is protected by intellectual property laws.
      • 6.2) You may not reproduce, distribute, or create derivative works from any content on our website without our express written permission.
    • 7) Limitation of Liability:
      • 7.1) To the fullest extent permitted by law, Billiard Pro Zone shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the purchase of products from our website.
      • 7.2) Our total liability to you for any claim arising from the use of our website or the purchase of products shall not exceed the amount paid by you for the product.
    • 8) Governing Law:
      • 8.1) These terms and conditions are governed by and construed in accordance with the laws of Quebec, Canada.
      • 8.2) Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Quebec, Canada.
    • 9) Changes to Terms and Conditions:
      • 9.1) We reserve the right to amend these terms and conditions at any time without notice. The updated terms and conditions will be posted on our website, and your continued use of the website constitutes acceptance of the updated terms.
  • Need help ?
    • Contact us at sales@BilliardProZone.com for questions related to Terms and Conditions.